Napat Curtain Design
The website napatcurtain.com is established solely for the purpose of presenting product information, design and installation services, and contact channels for Napat Curtain Design. This website does not feature a membership registration system, user account linkage, or direct financial transactions through the site.
To ensure transparency and compliance with consumer protection laws, the shop hereby provides our Service and Privacy Policy as follows:
1. Privacy Policy (PDPA)
Since this website functions as a one-way information platform, the shop does not collect personal data through any website-based membership system. However, to successfully facilitate price quotations and installations, the shop will collect information under the following conditions:
- Data Collection Method: The shop will receive your personal data (such as name, telephone number, address, and LINE ID) only when you initiate contact directly through the channels specified on the website (e.g., phone calls, adding LINE, or Facebook Inbox) to seek consultations, price estimations, or to schedule on-site measurements.
- Purpose of Data Use: The information provided through chat channels or phone calls will be used exclusively for coordinating on-site measurement appointments, calculating price quotations, managing production and installation, issuing relevant documentation, and providing direct after-sales service.
- Data Security: The shop prioritizes customer privacy above all else. Your personal data will strictly never be disclosed, exchanged, or sold to unrelated third parties.
- Cookies: The website may utilize standard cookies to collect general visitation statistics (such as page view counts) to improve website performance. This data consists solely of aggregate statistics and cannot be used to identify you personally.
2. Ordering and Price Estimation Policy
- Contact Process: Requesting quotations, scheduling appointments, or placing orders will be conducted via our LINE Official Account, Facebook Page, or telephone, where you will receive consultations directly from expert technicians.
- On-Site Measurement Service: The shop provides free on-site measurement and evaluation services (covering Pathum Thani, Rangsit, Thanyaburi, and nearby areas subject to specified conditions) with absolutely no obligations.
- Production Confirmation: Because our products are strictly custom-made (Made to Order) according to each customer's specific dimensions, the material preparation and production process will begin only after the customer agrees to the details and **completes the deposit payment** as specified in the quotation.
3. Cancellation, Exchange, and Return Policy
Since products such as curtains, blinds, wallpaper, and room dividers are custom-made for individual requirements, they cannot be resold. Once the shop has received the deposit and initiated the production process, **orders cannot be canceled, deposits cannot be refunded, and products cannot be exchanged under any circumstances.**
However, if any issue arises from a manufacturing or installation error caused by the shop, or if materials exhibit manufacturing defects, the shop will gladly take responsibility for correcting the issue or replacing the parts as agreed upon, completely free of any additional charges.
4. Workmanship Warranty Policy
The shop is committed to delivering quality workmanship and the best after-sales service. Therefore, we provide peace of mind to our customers with the following warranty policy:
- Warranty Period: Installation quality and curtain track equipment are covered by a **full 1-year warranty**, effective from the date installation is completed.
- Warranty Exclusions: The warranty does not cover damage resulting from accidents, misuse, scratches or tears caused by pets, natural disasters, normal wear and tear, or modifications made by external technicians who are not part of our shop's team.
5. Contact Information
If you have further inquiries or wish to exercise your rights regarding your personal data, you can contact us directly at:
- Office Address: 978/161 Mantana 2 Village, Soi 22, Prachathipat Sub-district, Thanyaburi District, Pathum Thani 12130
- Telephone: 098-591-5656
- LINE Official: @npdesign
- Facebook: Napat Curtain Design